The foundation of our business is built on delivering authentic, quality handmade Japanese cutlery straight from the craftsmen to you. All products undergo multiple stringent quality checks from the time that it is crafted to the moment it arrives at your door steps. Products are checked for quality at the time of manufacturing, at the time of arrival at our Beverly Hills office, and finally at the time of shipping. Therefore, we guarantee that the product delivered is as described on our website and in its original pristine condition. If there are any problems in regards to its condition or product accuracy at the time of delivery, the item can be returned for a full refund or an exchange within the 14 day period from the original date of purchase. Please contact the Yoshihiro Cutlery’s customer service department and we will be happy to assist you.