Returns and Refunds
All returns require return authorization
No exchanges or returns will be accepted without receipt, or after 14 days from original date of purchase.
Merchandise can only be returned if it is unused in its original condition and packaging.
You will be responsible for paying for your own shipping costs for returning your item. If returns are for defective products or incorrect orders, please take pictures of the product and send to firstname.lastname@example.org with the return reason.
- - Used Knives, Blades damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.
- - If upon return, items are found to be damaged, they will not be accepted or credited.
- - Blades sharpened by Yoshihiro Cutlery at the customer's request, special order knives, engraving orders, and custom orders are not eligible for return or exchange.
- - Please send all items for return via either insured USPS mail with return Receipt, or insured UPS or Federal Express shipping.
We don't guarantee that we will receive your returned item.
- - Placing an order indicates your acceptance of our return policy.
- - A 15% to 50% restocking fee may apply on returned item depending on its condition.
To complete your return, we require a receipt or proof of purchase
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Breakage or Discrepancies
If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment. Make sure to take pictures and email to us at firstname.lastname@example.org.
Yoshihiro Cutlery cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier. We cannot be responsible for damage due to misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival (not due to misuse). If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
To return your product, you should mail your product to the following address along with Return Authorization Number(RA#). Please do not send anything to us without speaking with us first.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, it may vary. When shipping items to us, please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, comments or problems with your order,
please e-mail us at firstname.lastname@example.org at any time or call us at 310-777-0227.
Customer service is available during our normal business hours. Monday through Friday: 8AM to 5PM (PST)